Defective on Arrival

If you find an APDB product to be defective on arrival (DOA) within the first 7 days of its shipping date from APDB, we will replace the product free of cost. If more than 7 days have passed since the shipping date of your product or if the product is damaged, please refer to our Product Repair Service/RMA.

APDB undertakes to replace any product found to be defective within the first 7 days of its shipping date from an APDB facility as per the terms and conditions stated below:

  • The product must be returned in its original packaging and must include any accessories that came with the product.
  • Damaged products will only be replaced if they were damaged upon arrival and the damage was not caused due to abnormal use of the product or unauthorized repairs.
  • A DOA product must be sent back to APDB within one month of creating a DOA request. Otherwise, APDB will issue an invoice for the replacement product, and the Customer shall be responsible for purchasing the replacement.